Charter Music ("we", "us", or "our") is dedicated to safeguarding the privacy and personal information of our clients, event planners, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you access chartermusic.com.au or engage our boutique music booking services.
1. Information We Collect
We only collect personal information that is directly necessary to process your entertainment inquiries, coordinate event schedules, and confirm musician availability. This includes:
- Contact Information: Full name, email address, and telephone number.
- Event Details: Wedding or event date, venue location, desired acts, and technical/acoustic requirements.
- Technical Data: Anonymized browsing statistics, IP addresses, browser types, and interaction telemetry via Google Analytics (GA4) and Google Tag Manager.
2. How We Use Your Information
The information you provide is used strictly for legitimate business and booking coordination purposes, including:
- Verifying artist availability and preparing bespoke quotes or service proposals.
- Communicating with you regarding setlist curation, run-sheet pacing, and day-of-event logistics.
- Coordinating technical setup and sound management directly with your wedding coordinator or venue manager.
- Improving our website performance, user experience, and editorial guides.
3. Data Sharing & Third Parties
We respect your privacy and never sell, rent, or trade your personal data. Information is only shared with trusted third parties under strict confidentiality when necessary to deliver our services:
- Booked Performers & Production Crew: Essential event schedules, venue contacts, and song preferences provided to your allocated musicians and sound engineers.
- Technical Service Providers: Secure form dispatch platforms (Sheet Monkey, FormSubmit) and web hosting infrastructure (Vercel) operating under industry-standard encryption.
4. Cookies & Tracking Technologies
Our website uses standard cookies and analytics tags to analyze traffic patterns and optimize site speed. You may adjust your browser settings at any time to decline cookies without impacting your ability to browse our acts and submit inquiries.
5. Data Security & Storage
We implement robust digital security measures to protect your personal details against unauthorized access, alteration, or disclosure. All web traffic is encrypted using Secure Sockets Layer (SSL) technology.
6. Access & Corrections
You have the right to request access to any personal information we hold about you, or to request corrections or deletion of your records from our systems at any time.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your data, please reach out to us at:
Charter Music
Email: chartermusicau@gmail.com
Phone: 0431 747 776
Region: Byron Bay, Gold Coast and Northern Rivers, Australia